Goodhearts and Unintended Consequences

Dianna Lesage
7 min readApr 6, 2019

Measuring performance is and always will be a critical component of business, government, and personal welfare. Unfortunately, the metrics used to measure progress or lack thereof are simultaneously valuable and useless.

There are thousands of examples of bad metric use in business and government- and we’ll get there- but first, think about the metrics that you track for yourself.

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Dianna Lesage

Venture Studio expert. Creator capitalist. Lover of innovation.